Why do you ask so many questions, can't you just send help?
Telecommunicators are trained to gather all necessary information that the responding Police or Fire-Rescue units will need before they arrive at the scene of an emergency. This information ensures the proper unit(s) are sent, for the caller's, involved parties, and responding unit(s) safety. The questions help, they do not hinder nor do they delay the response. It is in everyone's best interests to answer all of them to the best of their ability.

On medical emergency calls, Telecommunicators utilize flip charts from the National Academy of Emergency Medical Dispatch (NAEMD) to properly classify the call, select responding units, and determine the level of response needed. Extensive medical research has proven that these questions, and the information they elicit, are vital in providing the best level of pre-arrival healthcare for the patient.

Telecommunicators are also trained to provide pre-arrival instructions, such as how to perform Cardiopulmonary Resuscitation (CPR) or the Heimlich Maneuver to save a patient's life. Following these instructions is much more helpful than hanging up the phone before the Telecommunicator terminates the call. Please call 561-338-1234 for more information.

Show All Answers

1. When is it appropriate to call 911?
2. Why do you ask for my address and phone number, can't you see them on your screen?
3. Why do you ask so many questions, can't you just send help?
4. I received an email that says I can dial *677 from my cell phone if I need help. Is this true?
5. I live in Boca Raton. Why was my call transferred to the Palm Beach County Sheriff's Office (or other agency)?
6. What is the strangest call you've ever received?