Why do I get a "Is this you?" message when I try to register an account?

The system has recognized your email address as an existing contact in Boca eHub. This may be the case if you were added by the City as a contact on a case in the system. You will be able to complete your account creation with choosing a username and password. If you were added to an existing case in the system, you will see this in your CSS dashboard once you are logged in. Visit the “How do I create a login for a Boca eHub Customer Self Service (CSS) Account” page for help and go to the section titled “Contact already exists in Boca eHub." 

Show All Answers

1. When do I need to register and login to Boca eHub?
2. I don't see my confirmation email in my inbox. Where can I find it?
3. Why can't I see my existing permit case in my CSS Dashboard/"My Work" screen?
4. Why do I get a "Is this you?" message when I try to register an account?
5. How can I update my Boca eHub account information?
6. What are Boca eHub Known Issues and Workarounds?
7. Can I use any browser to login to the portal?
8. Why can't I find my address when I search for it?
9. What is the max MB size of files that can be accepted?
10. Where can I find invoices and make a payment?