FAQs • Boca Raton, FL • CivicEngage

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What should I do if my sewer starts to back up?: Locate your clean out cap which is usually a 3" round cap in the ground approximately 5 feet from your master bathroom. With gloved hands, unscrew the cap. This will release the pressure and prevent the backup from entering your house. During regular business hours (Monday - Friday from 8 a.m. - 5 p.m.), call 561-338-7339, after business hours and holidays call 561-338-7335.

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Utility Services

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1. What is the City's Utility Services Service Area?: The City of Boca Raton Utility Services Department serves residents within the City of Boca Raton City limits as well as portions of unincorporated Palm Beach County. Download a Map of the City of Boca Raton’s Utility Services Service Area (PDF).

2. Who do I contact if I'm doing excavations in the state of Florida?: Contact Florida's Sunshine State One Call at 800-432-4770.

3. How should I obtain an easement for a fence installation?: Fax your easement consent form to Utility Services at 561-338-7345.

4. What is the hardness of the City of Boca Raton's water?: 65 - 80 milligrams per liter (mg/L) or parts per million (ppm)
3.8 - 4.7 grains/gallon

Please call 561-338-7300 for more information.

5. How can I find out whether an address has sewer or septic tanks?: Contact Utility Services Engineering Department at 561-338-7307.

6. Who do I call if my storm drain backs up?: Contact Municipal Services at 561-416-3341.

7. What should I do if my plumber needs As-Builts?: Contact Utility Services at 561-338-7346.

8. What should I do if my sewer starts to back up?: Locate your clean out cap which is usually a 3" round cap in the ground approximately 5 feet from your master bathroom. With gloved hands, unscrew the cap. This will release the pressure and prevent the backup from entering your house. During regular business hours (Monday - Friday from 8 a.m. - 5 p.m.), call 561-338-7339, after business hours and holidays call 561-338-7335.

9. What restrictions does the City have on watering landscape?: City of Boca Raton Code of Ordinances for Watering Landscape

10. Is the City's water as good as bottled water?: Better! The City’s membrane softening process produces the high quality water that strictly regulated to ensure consistent quality. Bottled water can come from any number of sources and has less stringent regulations. Please call 561-338-7300 for more information.

11. Is there fluoride in the water?: A small amount of naturally occurring (0.1 – 0.2 ppm) fluoride is in the water, however, the City of Boca Raton does not add additional fluoride to the water. Please call 561-338-7300 for more information.

12. I have no water, what should I do?: Check your house valve to make sure it is on. Check the area to see if there are any Utility Services crews working in the area. During business hours (Monday - Friday, 8 a.m. - 5 p.m.), contact Utility Services Dispatch at 561-338-7339. After business hours or on holidays, contact the Water Treatment Plant at 561-338-7325.