FAQs • Boca Raton, FL • CivicEngage

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Automated Collection

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1. What can I put in the container for trash collection?: Only bagged household garbage should be placed into the container. Some items not accepted are: - Yard debris - Bulk items - Automotive parts - Tires - Paint - Hazardous waste - Hot ashes.

2. How do I dispose of bulk items?: Bulk items include household items that cannot fit in the container, such as couches, chairs, mattresses, tables, etc. Place these types of items at least 5 feet away from your container and they will be picked up on the regular scheduled bulk pick up day.

3. Can I take the garbage container with me if I move?: No. All containers are the property of the City of Boca Raton. The container should be left at the house for the next resident. All containers have individual serial numbers, which has been assigned to each house.

4. Will there be any changes to my recycling, vegetation, and bulk collection service?: No. There will be no changes made to the collection of these types of items. For more information please view our Sanitation Brochure.
2021-22 Sanitation Brochure (PDF)

5. Do I have to pay extra for the automated service?: No. Your fees will remain the same. The city will provide each resident with one container.
However, should you require an additional container, there will be an additional $5.28 per month per month charge for the additional container on your water bill.

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Boca eHub

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1. When do I need to register and login to Boca eHub?

You need to register and login to Boca eHub if you are trying to manage development activity such as permits, plans, and inspections. Registration is required for all users, even if you previously using ePlans. Visit the "How do I create a login for a Boca eHub Customer Self Service (CSS) Account" page for help with regsitering your account.

You do not need to register an account to search available public records. Users can perform searches without being logged in: however, a certain plan or permit information will not be visible unless the user is logged in and is a listed contact on that specific record. Visit the Searches in Boca eHub page on this site for more details.

2. I don't see my confirmation email in my inbox. Where can I find it?: Please check your spam or other email folders, as sometimes the registration email is delivered to those locations, depending on your email provider. You can also visit the “Troubleshooting Common Login Issues” page for assistance.

3. Why can't I see my existing permit case in my CSS Dashboard/"My Work" screen?: Visit the "Instructions for pre-Boca eHUb permit cases" PDF for details.

4. Why do I get a "Is this you?" message when I try to register an account?: The system has recognized your email address as an existing contact in Boca eHub. This may be the case if you were added by the City as a contact on a case in the system. You will be able to complete your account creation with choosing a username and password. If you were added to an existing case in the system, you will see this in your CSS dashboard once you are logged in. Visit the “How do I create a login for a Boca eHub Customer Self Service (CSS) Account” page for help and go to the section titled “Contact already exists in Boca eHub."

5. How can I update my Boca eHub account information?: You can update your account information, such as “Personal Info” and “Addresses” that you entered when you created your Boca eHub account at any time by accessing the “My Account” page from the login section in the top right corner of the CSS screen. You must first log in to the system to see the “My Account” option in the drop-down list when clicking on your name. Visit the “Customer Self Service portal” page. Go to the “How can I update my account information?” section for instructions.

6. What are Boca eHub Known Issues and Workarounds?

Known Issues are system issues identified in the Boca eHub software that the City is aware of. Workarounds are in place to manage these issues and allow users to successfully use the Boca eHub system. Visit the Known issues and Workarounds page for more information.

Workarounds are temporary solutions, and our Boca eHub team continuously works to resolve these issues. We will inform the public of any changes via the Boca eHub Updates page. This page will be updated when issues get resolved and in the case of new issues being uncovered that Boca eHub users need to be aware of.

7. Can I use any browser to login to the portal?: Google Chrome is the preferred browser to use with Boca eHub. The latest versions of Google Chrome and Microsoft Edge are both supported by the system. Other browsers such as Internet Explorer, Mozilla Firefox, and Apple Safari are not supported.

8. Why can't I find my address when I search for it?: Make sure you only put in the street number and street name when searching for the address. Do not include the suffix when searching for your address (i.e. exclude Drive, Parkway, Road, etc.). Also, make sure you click the magnifying glass to conduct the search.

9. What is the max MB size of files that can be accepted?: The maximum file size in Boca eHub for document uploads is 1 gigabyte per file.

10. Where can I find invoices and make a payment?: You have to be a contact on a case to make a payment. For a case that you applied for, the invoice shows in your CSS dashboard and “My Work” screen, otherwise, you need to look up the case and then go to the case details “Invoices” tab to pay any outstanding invoices. For detailed instructions, review the “How to pay an invoice” Boca eHub help guide. Go to the “Resubmitting a document” section.

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Cemetery

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1. Is City residency required to purchase a Cemetery plot?: Yes, only residents of the City of Boca Raton may purchase plots in the Cemetery. For more information, please contact the Cemetery Office at (561) 393-7748.

2. Is City residency required to purchase a crypt or niche in the Mausoleum?: No, City residency is not required to purchase a crypt or niche in the Mausoleum. For more information, please contact the Mausoleum Office at (561) 391-5717.

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City Clerk

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1. Is there a cost for public records?: Florida law authorizes municipalities to recoup their costs of providing public records. If the public record request requires more than fifteen (15) minutes of employee time (including the time to gather, copy, scan and/or print the requested documents, or redact information exempted by Florida Statutes, if necessary), the requester will be charged for that time at the lowest hourly rate of the class of employee(s) involved. For physical copies of requested documents, there will be a charge of $.15 per page for one-sided copies ($.20 per page for two-sided copies). If the City anticipates that there will be a significant cost to provide the requested public record, the City will provide an estimated cost for the public records. The requester must acknowledge the estimated costs and authorize the City to proceed before document production will begin. Once the request is complete, the requestor must pay the City before the documents will be provided.
RETURN TO PUBLIC RECORDS PAGE

2. What are some ways that I can streamline the public records request process?: There are some things that you can consider when you make a public records request that can decrease the response time and reduce production costs. • A significant amount of information is available on the City’s website. • Be specific; avoid overly broad requests. • Provide dates ranges of requested public records, especially on emails and correspondence.
RETURN TO PUBLIC RECORDS PAGE

3. How long does to take to receive the requested public records?: The City responds to public records requests as quickly as possible. However, requests for a large number of documents, or requests that require significant staff time may result in a longer response time. The volume of public record requests may also slow the response time.
RETURN TO PUBLIC RECORDS PAGE

4. What if I have a question about the public records request process?: The City Clerk’s Office is responsible for coordinating the public records requests. RETURN TO PUBLIC RECORDS PAGE

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Community Development Block Grant Coronavirus (CDBG-CV) Rental Assistance and Foreclosure Prevention Programs

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1. My residence is not located in the City limits according to your map. Can I still apply?: No, properties that are located outside of the City limits are not eligible for assistance through Boca Raton. The property Parcel Control Number must begin with 06: this number can be found by searching your address at: https://www.pbcgov.com/papa/?redirect=1. If your property is not located within the City limits, please contact Palm Beach County to inquire about their program availability.

2. My hardship is not related to COVID-19. Can I still apply?: No. The Community Development Block Grant Coronavirus (CDBG-CV) assistance programs are for households that have experienced a financial hardship directly due to the coronavirus pandemic.

3. What is considered a financial hardship due to the coronavirus pandemic?: Households that are experiencing financial hardship due to loss of employment, reduction in hours or the closing of a company would qualify as being impacted. Households that experienced financial hardship due to school or daycare closures may also be eligible. Additionally, households that are experiencing financial hardship due to a household member contracting or passing away from COVID-19 would also qualify as being impacted.

4. I am not behind on my payments, but am unable to pay for my current month’s rent or mortgage payment due to COVID-19. Can I still apply?: Yes. The CDBG-CV program allows for assistance for the current month’s rent or mortgage payments.

5. Can I apply for future payments?: No. A one-time award will be calculated to include a maximum of six months of housing payments due at the time assistance is provided, not to exceed a total of $15,000.

6. Can I apply for more assistance from your CDBG-CV program in the future if I need it?: No. Assistance through the City’s CDBG-CV program is a one-time award. Residents needing future assistance may apply to other programs, but cannot apply for a second award through the City’s CDBG-CV program.

7. Can I request assistance for my electricity account or my association dues only?: No. Assistance with electricity accounts and association dues may only be requested if the applicant is also applying and is eligible for rental assistance or foreclosure prevention assistance.

8. Can I apply for assistance if I have already received assistance from your CRF program, or other area programs?: Yes, as long as you are not requesting assistance for the same months of rent, mortgage, association fees or electricity that were paid through any previous program. For example, if you received assistance through Palm Beach County for January, February and March rent payments, the City’s CDBG-CV program would not be able to pay any additional amounts for those months.

9. Do I include income that my minor child receives in my household income calculation?: Yes, all sources of income for all members of the family must be included in the income calculation. The only exception to this is for any adult members of the household (excluding the head of household) that are full-time students. Then, only the first $480 of their income should be included in your household income calculation.

10. Do I include unemployment benefits in my income calculation?: That depends on the source of the unemployment benefits. Pandemic Unemployment Assistance (PUA) and Pandemic Emergency Unemployment Compensation (PEUC) benefits should be included in the household income calculation. Federal Pandemic Unemployment Compensation (FPUC) and benefits authorized under the “Memorandum on Authorizing the Other Needs Assistance Program for Major Disaster Declarations Related to Coronavirus Disease 2019” (PM) should not be included as these are excluded as outlined in Community Planning and Development Notice CPD-21-03.

11. Which assets should I include when calculating the household asset amount?: Only liquid assets are included when considering the maximum asset limit amount of $7,500. Qualified retirement accounts, like 401k and IRA funds, are excluded, as is personal property like furniture and cars. However, liquid asset accounts (including, but not limited to checking, savings, investment portfolios, CDs, virtual currency and equity in properties other than the primary home) for all household members are included in the calculation.

12. Does a person have to be a citizen or permanent resident alien to receive assistance?: Yes, only households where all members are US citizens or permanent resident aliens would be eligible to receive assistance. The only exception to this is for people that have been approved for asylum through the US government. People that are in the process of obtaining citizenship, residency or asylum are not eligible to receive assistance until their status has been approved.

13. I am filling out the application on my phone and cannot get past the first screen to input my Parcel Control Number. How do I move on to the next page?: First, be sure that you have provided the entire Parcel Control Number accurately, then be sure that your address has a PCN that starts with 06. If this information is correct, tap anywhere on your phone screen, which should turn the “Next” button blue. You may then click on the “Next” button to move forward.

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E-Plan Application Submittal/Prescreening

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1. What do the status application codes mean?: The following is an explanation of the application codes.
Codes:
- PS Status – Prescreen (permit librarians checking or waiting for required items from applicant)
- PC Status – Plan Check
- AP Status – Approved (all plan review has been approved, sent back to permit librarians for QC)
- IS Status – Issuance (fees being assessed, licenses being checked, NOC posted)
- PP Status – Permit Printed (after fees are paid, plans are stamped, permit card is uploaded into project)
- PI Status – Permit Issued (issued, disc ready for pickup or applicant can download approved plans)

2. How do I upload and submit files?: To obtain a copy of an easy tutorial, please contact the Building Department at 561-393-7930 or via email at [email protected]

3. What do I name the files?: To obtain a copy of the naming conventions document please contact the Building Department at 561-393-7930 or via email at [email protected]

4. When can I upload my plans?: Once you make application online you will receive an email within the next business day with instructions that will invite you to Boca E-Plans.

5. Can I start work before the permit is issued?

The Building Official may authorize a pre-permit construction agreement for interior commercial tenant build outs and multifamily interior build outs only. The application must be complete and executed by the general contractor and owner before being submitted. The application must include the project contract, the notice of commencement and written acknowledgment from the fire alarm and sprinkler companies that the work will not cause system trouble alarms or failure while under construction. The building official, fire official and zoning officer will then review the application for basic code compliance and determine whether the project may commence prior to permit issuance.

To obtain the Pre-Permit Construction Agreement, please contact the Building Department at 561-393-7930 or by emailing a request to [email protected]

6. What does PS or "prescreening" mean?: Each application type has a specific application checklist so that you know the minimum documents and plans required to start plan review. The PS or "prescreening" status means that your application is waiting for you to submit the minimum checklist items for your application type. Plan review does not start until these items are submitted.

7. Can I submit corrections on-line if the initial application was brought in over the counter?: Yes, you use the e-Plans username and password sent to your email address. Please don’t go to the City website and create another application. We would then need to revoke the newly created application and move the documents, delaying the process.

8. Can my subcontractor submit a correction?: Anyone can submit permit documents but a complete response to comments from a plan review cycle is required at one time. Incomplete responses from individuals other than the applicant will not be accepted. Once another plan review cycle starts, no additional documents will be accepted for that review cycle so it is important that the response is complete.

9. Can I still submit permit applications, corrections and revisions over the counter?: If you prefer to submit plans, corrections and revisions over the counter, only one set is required. Your plans and documents are logged and scanned into system. There will be a onetime paper processing fee and scanning fees due before issuance. There is no charge to scan City of Boca Raton application forms. Plan review corrections are accepted only after the review cycle is complete.

10. Can I put all of the documents in one multiple page pdf?: No each plan sheet needs to be its own separate file so that if there is a correction or later revision only that sheet needs to be revised and not the whole set. Some documents such as product approvals, specification cut sheets and energy calculations can be multiple page pdfs.

11. What type of electronic file formats are accepted?: The following types of file formats are accepted:
- DWF
- PDF
- TIF
- DGN

12. How are electronic signatures for architect's and engineer's signed sealed drawings handled?

You have two options for electronic and digital signatures, both meet the requirements of the Florida Department of Business and Professional Regulation's applicable licensing boards. 1. Certificate-based digital signature registration: Adobe Acrobat includes a certificate signature utility that lets you sign PDA files with a certificate-based digital ID, also known as a digital signature. With Acrobat you may create your own certificate ID which the City will maintain on file for all of your permit projects. You create this certificate ID by completing a Digital Signature Affidavit form online, signing and sealing the physical form, then hand delivering or couriering to the building division. You must purchase Adobe Acrobat in order to use this option? It is highly recommended that you review the City's tutorial before creating your certificate ID.

To obtain a copy of the Digital Signature Tutorial, please contact the Building Department at 561-393-7930 or via email at [email protected]

13. What building permit applications need to be filled out and what signatures are required?: Separate application forms are required for the main contractor and each licensed subcontractor. All building applications (Building, Mechanical, Electrical, Plumbing) must be signed and notarized (or signed in person) by the qualifier. Only the main application form needs to be signed and notarized by the owner. Fire, Engineering, Environmental and Zoning applications as well as applications for total contract work under $2,500 do not need to be notarized or signed by the owner.

14. Can I put my entire project under one building permit application?: Accessory structures such as pools, docks, decks, screen enclosures, fences and generators/transfer switches are still separate applications with separate permit numbers. We have learned over the years that keeping certain permit applications separate reduces inspection confusion, eases project closeout and benefits future records research.

15. What are the initial fees to apply for a building permit?: The only fee needed to get started is an initial deposit -- one percent of the total contract amount or $100.00 minimum.

16. Where do I find the applications and prescreening requirements?: Application forms as well as prescreen checklists for each application type are available by contacting the Building Department at 561-393-7930 or emailing [email protected]

17. How do I know what application type to use?: Application types are divided into four categories: Same Day Service Applications, All Occupancies Applications (occupancy does not matter), One and Two Family Applications and Multi-Family/Commercial Applications.

18. What is an online building permit application?: You are able to upload and download applications, documents and plans as well as track plan review progress and pay online.

19. Can I E-Submit my application as an Owner Builder?: No. The state of Florida requires that an owner builder applicant appear in person to submit. Please visit us at the Building Department during business hours, Monday through Friday 8 a.m.- 4 p.m., except Wednesday, 8 a.m.- 3 p.m.

20. How does the 5th Edition (2014) of the Florida Building Code affect Window Replacements?: Please contact the Building Department regarding window replacements at 561-393-7930 or via email at [email protected]

21. How do I setup my computer to use Boca ePlans?: Please obtain an Uploading to ePlans Tutorial by contacting the Building Department at 561-393-7930 or emailing [email protected]

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Human Resources

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1. How do I apply for a job?: Applications for positions with the City of Boca Raton must be completed online. Applicants will need to create an account and select a Username and Password. After your account has been established, you can build an application by clicking on the "Build Job Application" link. This application can be saved and used to apply for more than one job opening. You can view job opportunities here: https://www.myboca.us/2190/Job-Opportunities.
employment opportunities

2. What happens after I apply for a job?: Submitted applications and responses to supplemental questions are reviewed for completeness and to determine if an applicant meets the minimum qualifications for the position. Applicants who do not meet the minimum requirements are automatically "screened out" and do not advance to the next step in the evaluation process.
Those applicants that meet the minimum qualifications are then reviewed to determine if they possess the preferred skills necessary to perform the functions of the position. Applicants who possess the preferred skills are forwarded to the Hiring Manager who schedules and conducts selection interview(s) and determines if an offer will be extended to any of the candidates. If the position requires testing, you will be contacted by Human Resources to schedule a test date.

3. How can I volunteer?: Boca Raton, a city for all seasons has volunteers for all reasons. View current Volunteer Opportunities, and download the application to apply to become a part of the City of Boca Raton’s Volunteer Program

4. Where do I send employment verification requests?

We have partnered with The Work Number® service, a simple, secure and private way to get your employment and/or income information to the companies that need it. It's available 24/7.

Employment or Income Verification

If you are applying for credit, leasing or renting, financing a purchase, or applying for government services, we’ve made it easier for you to get proof of income or employment.

From now on if the banker, the property manager, the car dealer or caseworker asks you how much money you make or to prove where you work, just send them to:

www.theworknumber.com

1-800-367-5690 (M-F 8:00 am to 8:00 pm)

Employment Verification for Loan Forgiveness

If you are seeking employment verification for Public Service Loan Forgiveness (PSLF) or Temporary Expanded PSLF (TEPSLF) Certification Applications, please send your completed form to [email protected] with "Loan Forgiveness" in the subject line.

How Do I Login to The Work Number?

https://employees.theworknumber.com
Select “Log In” and follow the simple prompts
Enter the Employer code 29515
If this is your first time – pick “Register Now”
If you are a returning user – enter your username and password
The screen prompts will walk you through all the steps to help verify your identity and keep your account private while offering helpful messages if you have problems.

5. Who conducts the selection for interviews?: Applicants who possess the preferred skills are forwarded to the Hiring Manager who schedules and conducts selection interview(s) and determines if an offer will be extended to any of the candidates. If the position requires testing, you will be contacted by Human Resources to schedule a test date.
Once a conditional offer has been extended to a candidate and the offer is accepted, the on-boarding process begins. This process can include: background check, reference check, employment and education verification, physical, drug screen, and psychological depending upon the position.

6. If I previously completed an application, will I be considered for other positions?: No. You must submit a separate application for each position in which you are interested in. Your application is evaluated on how well your qualifications (training, education and experience) match the particular position you are applying for.

7. Where can I submit a request for mutual applicant information or public records?

Please visit the City Clerk’s Office for information regarding requesting mutual applicant information and/or public records.

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Inspections / Permit Closeout

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1. What do the inspection sequences mean?: All inspections with a 10 sequence need to be approved before the computer will allow inspections with a 20 sequence. A 999 sequence can be scheduled anytime the inspection is ready. All required inspections 10’s, 20’sand 999’s need to be approved before calling the final which has a 1000 sequence.

2. How do I know if I need a certain inspection?: All required inspections are shown on the individual permit cards. The main contractor and each subcontractor have their own permit cards with required inspections specifically for the project. Each permit card also has its own telephone access code for voice permit requests and a pin number for online inspection requests.

3. What is a CO/CC compliance check? Should I wait for the inspector? Can I call it in with building final?: A CO/CC compliance check is an in-house administrative verify that all revisions have been processed, all fees have been paid, all required inspections have been approved, all separate accessory permits are approved, all subpermits are closed out and all the correct information is on record for the Certificate of Occupancy or Certificate of Completion printout. This inspection step is requested by the contractor/applicant when he or she feels all of the required inspections have been approved. No inspector will arrive at the jobsite, the administrative verifications are done in-house. Any outstanding issues will be recorded in the permit record as an inspection result. The building final cannot be scheduled the same day, it can be requested as soon as the CO/CC inspection check is approved.

4. How do I schedule my inspection?: There are two ways to schedule your inspection, the first one is by visiting the Building Permits Web Page or calling our automated inspection phone number at 561-393-7914. Please note that you would need the phone access code number located on the top of your permit cards

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Mizner Park Amphitheater

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1. This is my first time attending an event at Mizner Park Amp, what should I know?: Mizner Park Amphitheater is owned and operated by The City of Boca Raton. We typically categorize our events into a few different types.

1. City Sponsored Event: Some great examples are our Summer Series, Polar Express, and Band-O-Rama. Our City Sponsored events are free and open to the public. At these events you are permitted to bring your own chair or blanket, typically chairs are available to rent onsite for $5 cash. Outside food, beverage, pets are not permitted in the Amphitheater.

2.Ticketed Event/Concert: Our most popular ticketed events are promoted by AEG Live and Live Nation, however we do have different promoters host ticketed events at The Amphitheater. Mizner Park Amphitheater does not sell tickets before the event as we do not have a box office. A box office will be set up day of by the event coordinator/promoter. For these events, tickets can be purchased directly though the coordinator/promoter, please see individual event for more details. Chairs are not permitted in the Amphitheater during ticketed events.Outside food, beverage, pets are not permitted in the Amphitheater.

3. Free and Open to the Public Events: At times the venue will be rented by a promoter to host an event that is free and open to the public, such as Yoga, Charity Walks, Expos, and more. These event details vary dependent on the event host, please see the event's official website for more details on seating. Outside food, beverage, pets are not permitted in the Amphitheater.

2. Who can use the amphitheater?: The Mizner Park Amphitheater is owned and operated by the City of Boca Raton, and can be rented by private or non-profit organizations for various functions including concerts, performances, fundraising events and festivals. If you are interested in renting the facility, please review the Rental Fees and then complete the Rental Application for review and approval. For more questions please contact the amphitheater at 561-393-7890 or by e-mail at [email protected]

3. What is the first step I take if I'm interested in renting the amphitheater?: The first step is to review the Rental Fees and requirements for using the facility. The rental worksheet is designed to help you understand some of the costs and considerations of using the amphitheater for your event. The next step is to complete our Rental Application and send to [email protected] Upon review and approval, a Cultural Facilities representative will contact you to discuss the availability of the date(s) you are requesting, and help guide you through the next steps.

4. I lost something at the amphitheater. Who can I contact about any items that lost or found?: Call City Hall at 561-393-7700.

5. Can I purchase tickets through the City, or at an on site box office?: The box office for concerts is open after Noon on the day of the show. It is outside the entrance to the amphitheater and is operated by the promoter of the concert. The website should have links for tickets. The City of Boca Raton does not sell tickets for concerts.

6. What do I do if it rains?: Most events at the amphitheater are rain or shine, please check your ticket. While we cannot allow umbrellas inside, you may want to bring a poncho or raincoat.

7. What am I allowed / not allowed to bring inside the amphitheater?: Items not allowed inside the amphitheater for events include but not limited to: Umbrellas, pets, outside food, alcoholic beverages, coolers, backpacks, drones, and/or selfie sticks. If the event is ticketed, please check your ticket for restrictions on cameras and video recording devices.

8. If the event is cancelled and I have a ticket, who do I contact?: Check your ticket and contact the ticketing agency or the promoter of the event.

9. I am coming to the amphitheater for a concert. Can I bring my chair in?: If the event is ticketed, you may not bring a chair, but you may be able to bring a blanket, please check your ticket for seating information. If you are attending a free event that is sponsored by the City of Boca Raton, you may usually bring a blanket or chair, but check the website for specifics or call 561-393-7890.

10. Where can I park?

There is limited parking in the garages in Mizner Park. We encourage event attendees to carpool and use off site park and walk options from City Hall, which is located four blocks south west of Mizner Park from NE 2nd Street. For certain events, preferred, paid parking is available in the lot adjacent to the amphitheater and at the First United Methodist Church located on Mizner Blvd. Other parking options include limited on-street, metered parking in Mizner Park and valet service for those patronizing the shops and restaurants.

On-Street - Metered on-street parking is also available.
Valet - Valet service is available next at Ipic, Max's Grille, and Ouzo Bay.
Paid Parking - Paid, preferred parking is available on concert nights in the lot adjacent to the amphitheater (cash only).
Free parking - is available just a short walk away at City Hall (201 W Palmetto)

11. What is the Labyrinth on the clocktower?

What is a labyrinth?

A labyrinth is an ancient symbol that relates to wholeness. It combines the

imagery of the circle and the spiral into a meandering but purposeful path.

A labyrinth looks like a maze but is not. A maze is like a puzzle to be solved.

It has twists and turns and dead ends. You have to think and think and be

alert for any clues you may find. A maze can be frustrating, frightening, or

challenging. You can get lost in a maze.

A labyrinth, unlike a maze, has no dead ends. There is only one path, and

while it does have twists and turns, you can’t get lost. The same path takes

you into the labyrinth and out again. With a labyrinth you don’t have to

think, or analyze, or solve a problem.

With a labyrinth you just trust that the path will lead you to where you need

to be.

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Payment / Permit Issuance

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1. When can I download my approved plans? How do I do that?: You will receive an email advising you that your permit application has been issued. You may also check your status in Boca E-Plans. If your status is in PI, that means that your permit has been issued and ready for you to download. All fees must be paid in full prior to downloading. For a tutorial, please contact the Building Department at 561-393-7930 or via email at [email protected]

2. How do I get my approved set of plans and permit cards?: You will receive an email notice that you may download your approved plans, documents and permit cards or you may elect to have a CD burned to pickup for an additional charge.

3. What else do I need for Issuance?: You or your subs may have an expired license or insurance that must also be updated at this time. You can fax in the license or insurance information and pay all these fees online. When the fees are paid and the license and insurance documentation is up to date, your application plans and documents will be stamped and issued.

4. What do the status application codes mean?: The following is a description of status codes and their meanings:
PS Status – Prescreen (permit librarians checking or waiting for required items from applicant)
PC Status – Plan Check
AP Status – Approved (all plan review has been approved, sent back to permit librarians for QC)
IS Status – Issuance (fees being assessed, licenses being checked, NOC posted)
PP Status – Permit Printed (after fees are paid, plans are stamped, permit card is uploaded into project)
PI Status – Permit Issued (issued, disc ready for pickup or applicant can download approved plans)

5. What else do I need for Issuance?: The list of fees entered prior to issuance on the website may not be complete. There may be additional county impact fees, water and sewer impact fees, fire services fees, engineering fees, environmental fees, parks and recreation fees, and Community Appearance Board fees if applicable. Once your permit has been issued, you will receive and e-mail with the final fees. Your permit status will show PI, meaning permit issued.

6. How do I know what the total fees are?: You will get an email stating what fees are due before Issuance. The building permit fee is $100.00 for the first $500 of total contract amount and 1.75% of the balance of the total contract amount. Depending on the type of permit application you may have additional fees other than building permit fees such as fire services fees, environmental fees, engineering fees, county impact fees, water and sewer impact fees, Park and recreation fees or a CAB fee. There are no more plan check fees or sub-permit fees, (except for Fire) and no more certificate of completion fee.

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Plan Review

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1. What do the status application codes mean?: The following are codes and their meanings:
PS Status – Prescreen (permit librarians checking or waiting for required items from applicant)
PC Status – Plan Check
AP Status – Approved (all plan review has been approved, sent back to permit librarians for QC)
IS Status – Issuance (fees being assessed, licenses being checked, NOC posted)
PP Status – Permit Printed (after fees are paid, plans are stamped, permit card is uploaded into project)
PI Status – Permit Issued (issued, disc ready for pickup or applicant can download approved plans)

2. Requirements for a revision?: To learn about the requirements for a revision, review the Revision Cost Change Statement Requirements which can be obtained by calling the Building Department at 561-393-7930 or via email to [email protected]

3. Can I submit a revision online?: Yes, you must go into your project and send an e-mail to [email protected] and they will reopen the project for customer uploading. The PERMIT LIBRARIANS are the only ones that can reopen your project. If you are submitting architectural signed, sealed plans then the architect must encrypt them using the PEDDS format. Please don’t go the City website and create another application. We would then need to revoke the newly created application and move the documents, delaying the process.

4. What does PD or "pending" status mean?: PD or pending means that a plans examiner has reviewed your project plans and has pending comments in that discipline that must be corrected or clarified before they can be approved. It does not mean the plans are under review. The status for that is IP, "in process". You will see these comments live when you log into ePlans with your username and password or with your pin and permit number on the city's Online Services webpage.

5. Do we offer expedited service for plan review?: The city does not offer an expedited plan review service.

6. How do I know the plan review is approved?: When all of the plan review comments have been addressed, you are notified by email that the plan review is approved and headed for Issuing.

7. How many review cycles do I get?: You have a maximum of 3 review cycles, after which an appointment with the plan review staff will be necessary.

8. Can I track the plan review progress?: As the applicant you will have access to the website and can track real-time progress of the plan review, see plan review checklists and reviewers comments. Even though a correction submittal is not accepted until the review is complete you are encouraged to track these comments and start assembling the corrected documents and requested information. How to View Click2Gov Plan Review Comments (PDF)

9. When does the plan review cycle start?: You will get an email reminder to submit any missing or deficient prescreen checklist items before the plan review cycle will begin. When the minimum prescreen checklist requirements are met, you will get an email notice letting you know that your plans are submitted for electronic review. Since the documents and plans are electronic, they are available for multiple reviewers at the same time, no more routing. You will get an email notifying you when the review is complete.

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Police Communications (911)

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1. When is it appropriate to call 911?: 9-1-1 is a number that is reserved for emergencies: Life or death situations, medical problems, and in-progress property crimes are examples of emergencies. If you are merely annoyed by a situation (such as loud music, or barking dogs) please use our non-emergency number of 561-368-6201. Your call will still be handled as quickly as possible, but in priority order so limited resources aren't taken away from people reporting true emergencies.

2. Why do you ask for my address and phone number, can't you see them on your screen?: 9-1-1 uses special Caller ID technology called ANI/ALI (Automatic Number Identifier/Automatic Location Identifier) to display the caller's phone number and address. However, as with all technologies, it is not immune to the possibility of errors in the database. We ask, and verify, address and phone number information for your safety, and to assure we are responding to the correct location. It is also possible that the problem being reported is at a different location than where the call is being placed. If the call were disconnected prematurely, we need to know how to re-contact you for additional information. Asking this information does not delay the call in any way, and ensures you the proper response, and the best level of emergency services. Please call 561-338-1234 for more information.

3. Why do you ask so many questions, can't you just send help?: Telecommunicators are trained to gather all necessary information that the responding Police or Fire-Rescue units will need before they arrive at the scene of an emergency. This information ensures the proper unit(s) are sent, for the caller's, involved parties, and responding unit(s) safety. The questions help, they do not hinder nor do they delay the response. It is in everyone's best interests to answer all of them to the best of their ability.

On medical emergency calls, Telecommunicators utilize flip charts from the National Academy of Emergency Medical Dispatch (NAEMD) to properly classify the call, select responding units, and determine the level of response needed. Extensive medical research has proven that these questions, and the information they elicit, are vital in providing the best level of pre-arrival healthcare for the patient.

Telecommunicators are also trained to provide pre-arrival instructions, such as how to perform Cardiopulmonary Resuscitation (CPR) or the Heimlich Maneuver to save a patient's life. Following these instructions is much more helpful than hanging up the phone before the Telecommunicator terminates the call. Please call 561-338-1234 for more information.

4. I received an email that says I can dial *677 from my cell phone if I need help. Is this true?: While private wireless carriers may allow alternate dialing options in different parts of the country, 9-1-1 is the one national number that you should use to call for help. It is much easier to remember, and much more reliable. Even cellular phones that do not have an active service plan can still access the 9-1-1 system in an emergency. Please call 561-338-1234 for more information.

5. I live in Boca Raton. Why was my call transferred to the Palm Beach County Sheriff's Office (or other agency)?: The City of Boca Raton Police/Fire Communications Center's jurisdictional authority extends only as far as the incorporated city limits. If the place of occurrence of the incident was in the unincorporated area (commonly referred to as West Boca), or in some other city, you will be referred to the correct agency. Please call 561-338-1234 for more information.

6. What is the strangest call you've ever received?: Our 9-1-1 Dispatchers get asked this question very often. And while we did have some rather strange ones during the post-Anthrax attacks, the sensitive nature of our work requires that we protect the confidentiality of the information we hear. Please call 561-338-1234 for more information.

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Police Out of State Applicant

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1. I am a certified police officer with another agency, will my current salary transfer with me if I am hired by the City of Boca Raton?: No, all applicants are hired at starting salary.

2. Can I apply before I have a Florida Driver's License?: Yes, You may apply for employment before obtaining a Florida Driver’s License. However, if selected you must obtain a valid Florida Driver’s License before starting work as a Boca Raton Police Officer.

3. If I am a certified police officer in a different state, do I have to complete the Equivalency of Training course (EOT) before applying?: No, however if you are hired by the Boca Raton Police Services Department we will send you to the class within a year of being hired.

4. I am a certified police officer, will my certification exempt me from any portion of the testing process?: No, all applicants are required to meet all requirements and complete every phase of the hiring process.

5. How many trips to Florida will be needed to complete the hiring process?: Out of state applicants can expect to make at least three trips to Florida to complete the entire hiring process.

6. What happens during the first trip?: During the first trip, the applicant will contact Broward State College or Palm Beach State College’s Criminal Justice Testing Center to complete all training center entrance requirements. The testing centers will have the most updated information regarding dates and times to complete all testing center entrance requirements prior to submitting any documentation to the Boca Raton Police Services Department.

7. What is the second phase / trip?: If the applicant is selected to move on to the next phase of the hiring process they will be required to make a second trip to complete the oral board, B-Pad, and polygraph exam.

8. What is the third phase / trip?: If the applicant is selected to move on to the next phase of the hiring process they will be required to make a third trip to complete the psychological and medical exams.

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Project IRIS

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1. What is Project IRIS?: Project IRIS is the City's reclaimed water project: In-City Reclamation Irrigation System. This system provides reclaimed water for irrigation to a number of area parks, commercial green spaces, residential lawns and landscaping. reclaimed water is a viable alternative to using drinking water for landscape irrigation. Please call 561-338-7310 for more information.

2. What is reclaimed water?: Reclaimed water is recycled wastewater that has been highly treated, filtered and disinfected for the irrigation of landscape areas. Boca Raton's reclaimed water system delivers recycled water to customers through its own reclaimed water distribution system, completely separate from our drinking water system. Please call 561-338-7310 for more information.

3. What is the cost of reclaimed water?: The cost of reclaimed water is less than half the cost of potable or drinking water. Review tables to find the costs of reclaimed water and potable/drinking water.

4. What are the typical costs for a single-family hook-ups?: Installation costs will vary according to the meter size the homeowner uses. If your home currently has a 1 1/2'' water meter, a 1" IRIS meter may suffice, and could save some homeowner costs. Costs for a 1" meter include $225 for the installation, payable in 6 bimonthly bills, a $35 permit application fee, and costs associated with the actual plumbing hook-up. These costs will vary depending on which licensed plumbing or sprinkler contractor you choose to provide the hook-up services, or if you do the hook-up yourself. Once in use, IRIS water is billed on a bimonthly basis. Please call 561-338-7310 for more information.

5. What are the typical costs for a multi-family hook-ups?: Because of many varying factors, these costs will be looked at on a case-by-case basis. Please contact Customer Services at 561-393-7750 for more information.

6. Why does reclaimed water for irrigation make sense?: In the past, this highly treated wastewater has been essentially 'thrown away' by discharging it into the ocean. Yet, studies showed us that the typical Boca Raton customer poured as much as 70% of their drinking water each month onto lawns and landscaping. reclaimed water is a way to conserve a valuable resource by reducing the amount of drinking water used as irrigation, and the IRIS program offers other benefits to customers at the same time. Please call 561-338-7310 for more information.

7. Is reclaimed water safe? Who else is doing this?: Reclaimed water is safe. Many safeguards are built into every water reclamation facility, and the water is tested to meet national, state and local regulatory standards. The City of Boca Raton meets or exceeds all of these regulatory standards for its production of reclaimed water. Simply put, this water cannot leave the plant until it has been fully tested for safety and water quality.

Reclaimed water is not intended for consumption, but it poses no threat to public health from accidental contact. reclaimed water is actively used in more than 1,900 locations around the country, about 400 of them here in Florida. Some communities on the western side of Florida have had a similar successful urban irrigation reclaimed water program in place for more then 20 years.

8. How can I get reclaimed water service?: In order to get reclaimed water service, we ask customers to:
-Verify that you have reclaimed water service available in your area. If you think you have reclaimed water service available or have questions, call the Utility Services Department at 561-338-7310.
-Once reclaimed water service availability has been confirmed, customers must apply for a reclaimed water meter through the Customer Services Department in City Hall at
201 SW 2nd Avenue
Boca Raton, FL 33486
(Customer Services can be reached at 561-393-7750)
-Once your application has been approved and a reclaimed meter has been installed, a licensed plumber or irrigation contractor must connect your irrigation system to the reclaimed water meter.

To get started, download an area map (PDF).

9. Now that I have IRIS, what do I do?: -Please be prepared to allow authorized city employees to make periodic inspections
-Check your water heater to be sure that it has a properly functioning relief valve to prevent build-up of pressure
-Please check with a licensed plumber if you have questions
-Adjust your irrigation heads to eliminate over spraying on non-turf areas

Once your in-ground sprinkler system is officially hooked up to reclaimed water, you can irrigate any time that you wish, without having to worry about watering restrictions. Please call 561-338-7310 for more information.

10. Are there irrigation time restrictions for the use of reclaimed water?: City Code, Article 2, Section 17-57(1) Application states: The provisions of this section shall apply during all periods of time in which no water use restrictions, as provided in sections 17-55 and 17-56, are in effect. The provisions of this section shall apply to all use of water for irrigation regardless of source, except:
1. Reclaimed water may be utilized for irrigation purposes each day of the week from 5 p.m. - 8 a.m.
2. Irrigation with reclaimed water by golf courses shall be exempt from all day of he week and time restrictions

Please call 561-338-7310 for more information.

11. Is there an unlimited supply of reclaimed water?: While reclaimed water helps to conserve precious drinking water, the supply is not without a limit. We suggest that you treat it as any other resource and water wisely. Please call 561-338-7310 for more information.

12. Are there any rules regarding what reclaimed water should not be used for?: IRIS water is for irrigation and back-up fire protection. While accidental contact with IRIS water is safe, reclaimed water is not meant for drinking, cooking, bathing, swimming pools, hot tubs, pets, or indoor use.

Please treat IRIS as the valuable resource it is, and water only as much as necessary. And of course, we need to remind you of the many things that IRIS is not intended for, including:
-Body contact recreation, such as pools or spas, hot tubs, wading pools or children playing in sprinklers
-Connection to a dwelling unit for any purpose, including water cooled air conditioning
-Consumption
-Direct spray on "salad" crops (e.g., lettuce, tomatoes, berries)
-Use with a hose bibb
-Washing pets, equipment, structures (E.g., siding, roofs), driveways, or vehicles

Please call 561-338-7310 for more information.

13. Are residents required to connect to the IRIS system?: If you live in an area where reclaimed water is available and you have an in-ground sprinkler system, we recommend hooking up to Project IRIS. If you do not have an in-ground sprinkler system, then you cannot hook up to IRIS until you have one installed. If you are currently watering your lawn through some means other than the City's drinking water system (e.g., canals, wells) and IRIS is available, we recommend you hook up. If you aren't sure if you live in an area where IRIS is available, feel free to call the City's Operations and Environmental Compliance Manager at 561-338-7310.

14. Should/can reclaimed water be used for edible plants?: Studies of the use of high quality reclaimed water show that it can be safely used to irrigate edible food crops. In fact, the national reuse guidelines (EPA, 1992) fully support the use of reclaimed water meeting Florida's standards as being safe for irrigation of any type of edible crop. However, Florida's reclaimed water guidelines are more stringent than the national and international guidelines. Florida's reclaimed water rules also allow for irrigation of food crops, but with 1 exception. Spray irrigation using reclaimed water is prohibited for crops that will not be peeled, skinned, cooked, or thermally processed before human consumption (salad crops). Please call 561-338-7310 for more information.

15. Why do or will I have a purple meter box?: Purple is the national color standard symbolizing reclaimed water. Please call 561-338-7310 for more information.

16. How can I be sure that IRIS is helping the City to conserve drinking water?: IRIS benefits everyone
By reclaiming a valuable freshwater resource and reducing our withdrawal from the aquifer that is our source of drinking water the City of Boca Raton Utility Services Department is helping ensure the sustainability of our regional water supply.

By using IRIS water instead of drinking water to irrigate, customers have already been able to make a notable impact. Since 1996, the City and our customers have saved over ten billion gallons of drinking water. Please call 561-338-7310 for more information.

17. How can I learn more about Project IRIS?: If you would like to receive more information about Project IRIS, or about other ways to conserve water, please call City's Operations and Environmental Compliance Manager at 561-338-7310 or write to us at:
City of Boca Raton
Utility Services
1401 Glades Road
Boca Raton, FL 33431

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Purchasing Division

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1. Are vendors who have submitted sealed bids/proposals required to be present at the bid/proposal opening?: Bid/proposal openings are open to the public, but bidders are not required to be present.

2. When are responses to RFPs made available for public inspection?: Sealed Proposals are not public record, until such time as the City provides notice of a decision or intended decision pursuant to Florida Statute 119.071, or until 30 days after bid/proposal opening, whichever is earlier.

3. How do I obtain one of the Bids/RFP's advertised on this website?: To obtain the Bid or RFP document electronically, you must register as a supplier. Once your registration is approved, you may log in to the system and download the Bid/RFP document.

4. What is the benefit of getting my bid electronically from the website?: The bidder is able to view the bid immediately and will have instant access to the most up to date version of the bid in the event that an addendum is issued. It is very common for the City to issue addendums, and many are issued three business days prior to the bid opening.

5. Where is the City of Boca Raton Purchasing Department located?: The purchasing department is located in Boca Raton City Hall, Room 105, at 201 W. Palmetto Park Road. City Hall hours of operation are Monday through Friday 8 a.m. - 5 p.m. excluding holidays.

6. My company's address and/or name has changed. How do I officially update this information on the Supplier Registration System?: As an approved supplier, you are responsible for updating your supplier registration data. By logging in to the system you can edit your supplier registration information at any time. The system will email you with a confirmation that your registration has been amended. The Supplier Registration System is separate from the City's Financial Vendor System.

7. How can I receive notification of sealed Bids and RFPs relevant to my company?: Based on the commodity codes selected at time of supplier registration, the City will make every effort to email your firm a solicitation notice for formal Bids or Request for Proposals that match the commodity codes you registered for. To view all current formal bid notices, please visit the website link for Bidding Opportunities.

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Recreation

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1. How do I register online for activities?: You can now RENEW your current Beach, Boat, Dog Beach, or Dog Park Permits online! *The online renewal process can take up to 7 days to process. If you need your permit immediately, you can renew/purchase in person at one of the Community Centers. For hours and locations CLICK HERE DIRECTIONS: To renew your permit, please log in and click the Permit Renewal tab. Please note the following: You must have purchased a permit between 10/01/21 – 9/30/22 You must have a Webtrac user name and password (If you do not have a user name and password please CLICK HERE) You will only be able to renew the same type of annual permit you owned previously Credits: If you used a credit/receipt previously or are planning to use one toward your renewal – you must obtain a permit in person at a community center You must prove ownership or lease the vehicle that you will be using with the permit

2. How do I register for camp?: Click the link to start your registration.
Webtrac

3. How do I purchase annual permits for the beach or dog park?

Permits can be purchased at any of the 3 community centers (see below). Proof of residency and a valid vehicle registration or valid insurance card are required for each vehicle you would like to put a permit on. Proof of residency can be a property tax bill, utility bill showing residential service address (no more than 30 days old), rental lease, bill of sale, or a valid driver’s license showing your residential address. If you have purchased a beach permit within the last year, you may renew that permit online with a valid user name and password. User names and passwords can be obtained from any community center, pool, tennis center, or the field house. You will need to show proof of residency to obtain a user name and password. Community Center Locations:

Boca Raton Community Center: Monday – Friday: 9am-6pm; Saturday: 9am-1pm

Sugar Sand Park Community Centers: Monday – Friday: 9am-10pm; Saturday 8am-5pm; Sunday: 10am-5pm

Swim Center Community Center Monday – Thursday: 7:30am-9pm; Friday 7:30am-7pm; Saturday & Sunday: 7:30am-5pm

Annual Permits

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STEAM Through September

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1. What is STEAM?

STEAM is an approach to education that uses the following as access points for guiding student inquiry, dialogue, and critical thinking:

S - Science
T - Technology
E - Engineering
A - the Arts
M - Mathematics

The end results are students who take thoughtful risks, engage in experiential learning, persist in problem-solving, embrace collaboration, and work through the creative process. These are the innovators, educators, leaders, and learners of the 21st century! (Adapted from EducationCloset.com)

2. Where do I get my STEAM through September Passport?

You can pick up a Passport at any of the four participating locations.

Gumbo Limbo Nature Center | GumboLimbo.org | 561-544-8605 | 1801 N Ocean Blvd.
Children’s Science Explorium | ScienceExplorium.org | 561-347-3900 | 300 S Military Trail
Boca Raton Public Library: Downtown Library | BocaLibrary.org | 561-393-7852 | 400 NW 2^nd Ave.
Boca Raton Public Library: Spanish River Library | BocaLibrary.org | 561-393-7852 | 1501 NW Spanish River Blvd.

3. How do I play/win?: To win the prize you must collect five (5) stamps, one from each category: S(cience), T(echnology), E(ngineering), A(rt), and M(ath).

4. How do I earn stamps?: Participants will need to visit the many amazing facilities throughout the City of Boca Raton to participate in programs and collect stamps.

5. Do I need to complete all the Science (Tech, Engineering, etc.) programs to earn one stamp?: No. All you must do is complete one program to earn one stamp. In all, participants need to complete five programs, one for each of the five letters of STEAM.

6. How old do you have to be to participate?: STEAM through September is available to anyone who is interested in participating. Most of the programming targets children between the ages of 5 and 12. Every program is a little different; check the passport or website for details. Children under 5 will need the help of an adult, and explorers over 12 may need to complete Wildcard Challenges (see next question) to make up for limited programming opportunities.

7. What is the prize, and where can I get mine?: You can pick up your gift at any of the participating locations by presenting your completed passport to the staff at the front desk (Youth Services Desk at the Libraries).

8. Is there a time limit for this program?: All of the qualifying STEAM programs, including the open-ended programs, are only available throughout the month of September. Gift bags may be picked up from any of the participating locations until Wednesday, October 5^th, 2022.

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Street Lights

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1. How do I report a street light outage or request new street lights?

Downtown Decorative Street Lights: please contact the City's Traffic Division at 561-416-3385 OR you can report the issue using our "Report A Concern" feature
All other street lights: please contact Florida Power & Light Company (FPL) at 1-800-4OUTAGE or 1-800-468-8243

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Traffic ATMS

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1. What are video monitoring cameras?: Video monitoring cameras allow staff to identify or verify traffic congestion in the control center, make immediate modifications to the traffic signal timing accordingly to relieve the traffic congestion and verify the effect of these changes. Also, traffic incidents can be immediately reported to the Police and Fire Rescue Departments for clearing the roadway quickly.

2. What is a video detection system?: Video Detection Systems are replacing the old existing detector loops cut into the pavement. This detection system uses video images from cameras installed at an intersection to detect vehicles approaching or stopped at the intersection. This project provides substantial relief as it prevents the loss of detection due to loops getting cut by construction activities. Video detection will provide for continuous detection during construction time frames, are more durable than regular loop detection, and are easier to maintain. The cost of video detection is relatively similar to standard detector loops at large intersections.

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Traffic Calming

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1. What is traffic calming?: Traffic calming is the combination of physical features constructed in the roadway that reduce the negative effects of motor vehicle use by altering driver behavior and improving conditions for non-motorized street users. In the City of Boca Raton, a formal Traffic Calming Policy was adopted on February 27, 2001 that establishes guidelines for a neighborhood wishing to participate in the City's Traffic Calming Program. An "Enhanced Speed Hump" traffic calming feature is available for funding by the city through the Program. Call (561) 416-3374 for more information or for a copy of the Policy.

2. Can we put up signs to tell traffic to slow down?: The City of Boca Raton has found that passive devices such as signs are not effective. Most drivers do not respond. Installing active traffic calming measures such as speed humps to physically slow traffic work best.

3. Are stop signs an option for traffic calming treatments?: No. Stop signs are traffic control devices, not traffic calming measures. Stop signs are installed to clarify who has the right-of-way at intersections. They are not an effective method for calming traffic or slowing speeds. When installed where unwarranted, they breed disrespect from drivers and actually may cause crashes by providing a false sense of security to pedestrians, cyclists, and other motorists.

4. What are some of the advantages and disadvantages to speed humps?: Speed humps are the most direct way to address driver behavior and encourage slower speeds. They are also one of the least expensive traffic calming features, are easy to construct, require minimal design work, and can be implemented in a short time frame. However, speed humps do increase emergency response time by causing an average delay of 7 seconds per feature. In addition, while overall noise levels on the street may decrease due to lower vehicle speeds and traffic volumes, some noise may increase at the actual speed hump location, such as from trucks with loose equipment.

5. What are some alternatives to speed humps?: Although speed humps are the only feature available for funding through the City's Traffic Calming Program, other traffic calming features such as mid-block islands, mini-traffic circles, entrance treatments, or roadway narrowings may be implemented if a Homeowners Association or group of property owners wish to pay for them. An engineering permit from the City and approval for the features through the City's Traffic Calming Program are still required.

6. Can we just close the road?: No. According to the City Code, only the City Council has the authority to close a road. Road closings or diversions should only be considered as a last resort. Closures require traffic to divert to other routes and can increase trip lengths. Physically closing a road may impede emergency service access to neighborhoods and cause concerns for sanitation pick-up and other services.

7. Can we get more police cars to patrol our neighborhood?: Yes. The Police Services Department has a Hotline to report traffic problems or request additional enforcement. In addition, if traffic calming is requested to be implemented in a community, a request for additional law enforcement may help the neighborhood transition smoothly as an interim measure.

8. How much will all of this cost?: Speed humps are the quickest and least expensive traffic calming features to install. The "enhanced speed hump" features cost approximately $13,000 each and are funded by the City. Costs include the installation the speed hump, landscaping, and adjustments to any irrigation systems. However, regular maintenance and irrigation of the landscaping will be the responsibility of the adjacent property owners. Other traffic calming features will cost more depending on the cost of design and construction and must be funded by other sources, such as a Homeowners Association or group of property owners. The City has a limited annual budget for the Traffic Calming Program which is subject to final approval by the City Council.

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Traffic Reports

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1. How do I request traffic data?: Requests for traffic data reports should be directed to the Traffic Engineering Department by either calling the Traffic Signals Engineer at 561-416-3387 or using the Feedback form provided on this web site.

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Traffic Signals

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1. When is a traffic signal installed?: Federal guidelines (Manual on Uniform Traffic Control Devices - MUTCD) that establish minimum conditions under which a traffic signal installation should be considered are mandated by Florida Statutes. The MUTCD provides a process for maintaining agencies such as the City of Boca Raton to follow while investigating conditions and circumstances regarding the installation of a new traffic signal.
The MUTCD contains criteria, or warrants, that define the minimum requirements for volume of vehicular or pedestrian traffic that are used to define the need for and appropriateness of a particular traffic control device. Warrants should be viewed as guidelines, not as absolute values. However, if no warrants are met, a traffic signal will not be installed. Satisfaction of a warrant is not a guarantee that a traffic signal is needed. The MUTCD states that proper engineering judgment should be exercised in making the final determination. More details about traffic signals is provided in the Information Brochures section of Traffic Operations

2. What is a left turn signal?: Left Turn signal phases facilitate left turning traffic and usually improve the safety of the intersection for left turning vehicles. However, this is done at the expense of the amount of green time available for through traffic and will usually reduce the capacity of the intersection. Left turn arrows also result in longer cycle lengths which will in turn have a detrimental effect by increasing stops and delays.
While adding a left turn phase can often improve safety and reduce delay, other solutions such as timing adjustments to improve gaps for left turns and geometric improvements to improve sight distance may be more appropriate. More details on left turn signals is provided in Information Brochures section of Traffic Operations.

3. How do I report a traffic signal or school flasher malfunction?: Traffic signals and school flashers in the city limits are maintained by either City of Boca Raton or Palm Beach County. Malfunctions related to traffic signals or school flashers should be reported to Traffic Signals Section at 561-416-3364 or 561-416-3372. The feedback form in this web site can also be used to report such malfunctions. If the traffic signal is in flash please call the traffic signals section immediately.

4. What are LED signal heads?: City of Boca Raton has started a program to change out regular incandescent bulbs used for traffic signal heads to signal heads made with Light Emitting Diode (LED) modules. The conversion results in a power consumption savings, as the LED modules utilize 1/5th of power that is normally used by an incandescent bulb. The incandescent bulbs have a service life of one to two years requiring a yearly replacement effort. The service life of the LED signal heads range between five to seven years, resulting in significant reduction in maintenance efforts for the city staff. Staff projected a savings of over two million dollars for the City in power consumption and maintenance efforts over a period of seven years.

5. What are internally illuminated street name signs?: Internally Illuminated street name signs are the lighted street name signs that are installed at signalized intersections in place of the regular signs with reflective sheeting on aluminum panels. The City has initiated this program to install the internally illuminated street name signs at all signalized intersections to improve visibility of intersection names at night times.

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Transportation Planning

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1. What is concurrency?: Concurrency means that the necessary public facilities and services are available when the impacts of development occur. Concurrency is a timing mechanism, to assure that the provision of development and facilities occur simultaneously. The public facilities subject to concurrency are roads, sanitary sewer, solid waste, drainage, potable water and parks/recreation, as provided in Chapter 163.3180 (1) (a) of the Florida Statutes. Concurrency is measured based upon level-of-service standards as adopted in the Comprehensive Plan.

2. What is a constrained roadway?: A constrained roadway is a roadway that will not be expanded with additional through lanes because of physical, environmental or policy constraints. Physical constraints primarily occur when intensive land use development is immediately adjacent to roads, thus making expansion costs prohibitive. Environmental and policy constraints primarily occur when decisions are made not to expand a road based on environmental, historical, archaeological, aesthetic or social impact considerations.

3. What is a backlogged roadway?: A backlogged roadway is a roadway that is operating at a level-of-service below the minimum level of service (LOS) standards, is not programmed for construction improvements in the Capital Improvements Plan (CIP) five year work program schedule, and is eligible for future improvements as designated in the Comprehensive Plan (as it would not yet be at its ultimate section pursuant to City Policy).

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Utility Services

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1. What is the City's Utility Services Service Area?: The City of Boca Raton Utility Services Department serves residents within the City of Boca Raton City limits as well as portions of unincorporated Palm Beach County. Download a Map of the City of Boca Raton’s Utility Services Service Area (PDF).

2. Who do I contact if I'm doing excavations in the state of Florida?: Contact Florida's Sunshine State One Call at 800-432-4770.

3. How should I obtain an easement for a fence installation?: Fax your easement consent form to Utility Services at 561-338-7345.

4. What is the hardness of the City of Boca Raton's water?: 65 - 80 milligrams per liter (mg/L) or parts per million (ppm)
3.8 - 4.7 grains/gallon

Please call 561-338-7300 for more information.

5. How can I find out whether an address has sewer or septic tanks?: Contact Utility Services Engineering Department at 561-338-7307.

6. Who do I call if my storm drain backs up?: Contact Municipal Services at 561-416-3341.

7. What should I do if my plumber needs As-Builts?: Contact Utility Services at 561-338-7346.

8. What should I do if my sewer starts to back up?: Locate your clean out cap which is usually a 3" round cap in the ground approximately 5 feet from your master bathroom. With gloved hands, unscrew the cap. This will release the pressure and prevent the backup from entering your house. During regular business hours (Monday - Friday from 8 a.m. - 5 p.m.), call 561-338-7339, after business hours and holidays call 561-338-7335.

9. What restrictions does the City have on watering landscape?: City of Boca Raton Code of Ordinances for Watering Landscape

10. Is the City's water as good as bottled water?: Better! The City’s membrane softening process produces the high quality water that strictly regulated to ensure consistent quality. Bottled water can come from any number of sources and has less stringent regulations. Please call 561-338-7300 for more information.

11. Is there fluoride in the water?: A small amount of naturally occurring (0.1 – 0.2 ppm) fluoride is in the water, however, the City of Boca Raton does not add additional fluoride to the water. Please call 561-338-7300 for more information.

12. I have no water, what should I do?: Check your house valve to make sure it is on. Check the area to see if there are any Utility Services crews working in the area. During business hours (Monday - Friday, 8 a.m. - 5 p.m.), contact Utility Services Dispatch at 561-338-7339. After business hours or on holidays, contact the Water Treatment Plant at 561-338-7325.

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Utility Services: Backflow

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1. How do I know if this is the service area of the City of Boca Raton or Palm Beach County?: The service area of the City of Boca Raton does not extend past the Turnpike.

2. What should I do if I discover a discrepancy in the field versus City provided information (meter number, meter location, address, backflow unit serial number, etc.)?: Please contact Backflow Solutions Inc. (BSI) at 800-414-4990 and notify them of the discrepancy so they can update the City’s database accordingly. BSI may also be contacted through their website.

3. Is there ever duplication of testing?: We see this very frequently. It is important that the tester check the tag on the backflow device to verify the last test date. The plumber should also be sure the customer has signed a work order for backflow testing. Please call 561-338-7300 for more information.

4. How do I check on due dates for annual testing for my customer?: Backflow Solutions Inc. (BSI) can provide due dates for your customers. To get in touch, visit the BSI website.

5. How do I become a certified backflow tester with the City of Boca Raton?: Plumbers or testers must register with Backflow Solutions Inc. (BSI) and submit copies of their plumbing license (for installations), backflow test/repair certification, and current calibration of equipment. Registration can be performed on the BSI website.

6. Who manages the Backflow Program?: The City of Boca Raton has contracted with Backflow Solutions Inc. (BSI) to manage the backflow inspection program. BSI has experience managing similar programs for other municipalities across the country. BSI will serve as the primary point of contact for backflow inspections within the City of Boca Raton and can be contacted at 800-414-4990 or through their website. The City is still responsible for managing the program, enforcement actions, and billing. For more information, visit the BSI website.

7. How can I receive notifications?: Customers with known devices will receive a notification/reminder letter directly from Backflow Solutions Inc. (BSI) that testing is due. Once the annual inspection is complete, the testing company will enter that information directly into BSI’s online reporting system. If annual testing is not received, customers will receive notification that their testing is past due. These notifications will also include the last tester of record for your device(s).

If you have any questions regarding the program please contact the Utility Services Program Policy Coordinator at 561-338-7306 or BSI at 800-414-4990.

8. How can I find a plumber authorized to perform backflow testing in Boca Raton?: Backflow Solutions Inc. (BSI) will only accept backflow certifications from plumbers or testers that have registered with BSI and have submitted copies of their plumbing license (for installations), backflow test/repair certification, and current calibration of equipment.

9. Where do test reports get submitted?: Test reports must be submitted to the City’s authorized backflow contractor, Backflow Solutions Inc. (BSI). Reports must be submitted by the testing company. A unique Customer Confirmation Number (CCN) is provided to each water customer by BSI. The testing company inputting the test results must have this number in order to submit results. The customer must provide the CCN to the licensed tester. Most testing companies are familiar with BSI and can assist you with this process. Visit BSI's website to submit a report.

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Utility Services: Hydrant Flushing

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1. What should I do after the flushing?: -If tap water is used during flushing, it could come out full of sediment that causes discoloration. If you encounter discolored water, shut the water off and wait several minutes. After waiting, check the clarity by running cold water for a few minutes, allowing new water to work its way into your pipes. If the water is clear, it's ok to use. If not, wait a few more minutes and check again. In some cases, there may be slight discoloration for a few hours. This discoloration only affects the appearance of the water; it does not affect the taste or water quality.
-Avoid washing laundry during scheduled flushing times. Wait until the water runs clear at the tap, then wash a load of dark clothes first.
-If pressure or volume seems low, check your faucet screens for trapped particles.

Please call 561-338-7300 for more information.

2. How do I get on the pre-flushing notification list?: To get on the pre-notification list, contact the Operations and Environmental Compliance Manager at 561-338-7310.

3. How often are hydrants flushed?: The Utility Services Department flushes the entire system for two weeks twice a year, generally beginning during the 1st week of May and November. Before flushing the fire hydrants, a public notice is published in the Boca Raton News and placed on the City's website as well as notification on Government Access Channel 20. Businesses and customers that may be adversely affected by the flushing, such as hospitals, doctor's offices, pet stores, and others are contacted directly by the Utility Services Department. Please call 561-338-7300 for more information.

4. What takes place during fire hydrant flushing?: During the flushing process, a Utility Services Water Distribution operator opens each hydrant to its maximum flow. The flow stirs up iron deposits and settlements and removes them from the system. The operator cleans and lubricates accessible operating parts, checks the operation of the hydrant and valve, and records any deficiencies for repair. Also during the 2-week system-wide flushing, the disinfection process is changed from chloramines to "free" chlorine. Please call 561-338-7300 for more information.

5. Why is hydrant flushing necessary?: Periodically, you will see Utility Services personnel releasing water from hydrants. Flushing is done to remove sediment from the pipes in order to maintain water clarity and quality in the distribution pipes. Please call 561-338-7300 for more information.

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Willow Theatre

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1. How big is the Willow Theatre?: The Willow Theatre is an intimate 155 seat proscenium indoor theatre. The theatre can get chilly at times, so additional clothing is recommended.

2. Can I reserve tickets and pay for them later?: All tickets ordered over the phone and in person must be paid for at time of order.

3. Does Willow Theatre mail tickets?: When tickets are purchased over the phone, they are held at Will Call until picked up.

4. Do you offer group rate ticketing?: Please contact the Box Office (561) 347-3948 to see if any current performances or productions are offering this option.

5. I lost my ticket. What should I do?: Please notify the Box Office as soon as possible. Tickets cannot be reprinted. We are able to reprint a copy of your receipt and you may use those in place of the tickets.

6. How can I receive a listing of upcoming shows or join the mailing list?: Once you purchase tickets you are placed in our database. Any season brochures created will be available online and at Community Centers for pickup (quantities limited). When you purchase tickets you're added to our email list. You can also view upcoming shows on The Recreator, or on the Willow Theatre home page.

7. Does my child / infant need a seat?: Every person entering the Willow Theatre must have a ticket. This includes toddlers and infants.

8. Are strollers allowed inside the theatre?: Fire code restrictions prevent strollers from being brought into the theatre. Infants may be brought in carriers and placed on the ticketed seat. Exceptions for strollers include strollers used as medical devices. Please purchase a designated wheelchair seat to have it kept with you.

9. Can folded chairs be brought into the theatre for additional seating?: The Willow Theatre offers 155 fixed seats and 4 wheelchair spaces. In remaining compliant with the fire code, additional seating is not permitted.

10. Are food and drinks allowed in the theatre?: All food and drink must be consumed outside the theatre. We need everyone’s help in keeping our theatre looking pristine.

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Automated Collection

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Boca eHub

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Community Development Block Grant Coronavirus (CDBG-CV) Rental Assistance and Foreclosure Prevention Programs

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E-Plan Application Submittal/Prescreening

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Willow Theatre