The Utility Services Department is proud to provide superior water and wastewater services to the residents of Boca Raton 24 hours a day, seven days a week.  Our team includes 160 utility industry professionals who work around the clock to monitor our water quality, water pressure, wastewater systems, and handle emergencies as they arise. Their goal, and the goal of the department in every situation, is to “do the right thing.”  

While working year round to provide quality, essential services to the community, the Utility Services team is also investigating the best alternatives and options to address future needs and potential impacts. While utilities across the country are dealing with failing infrastructure, aging workforces, and reduction in available revenues for re-investment, Boca Raton is setting the standard for utility services. 

During the next five years, we will invest over $160 million dollars  in infrastructure upgrades by using cutting-edge technology and by creating redundancy in our systems to continuously meet and exceed our service levels. We actively recruit young professionals and provide ongoing, advanced training opportunities for all of our staff. These investments, along with our commitment to providing world class superior services, has created a sustainable water and wastewater utility for both the near and distant future.

As the Department Director and a resident of Boca Raton, providing excellent water and wastewater services is my top priority. On behalf of the dedicated employees in the Utility Services Department, it is our pleasure and commitment to serve you.

For a direct “pipe line” to the top, you can call my office or e-mail me anytime. 

Sincerely,

Chris Helfrich, P.E.
Director