The Communications Center serves as the 9-1-1 Public Safety Answering Point (PSAP) for the City of Boca Raton. The Dispatch Center is civilian-operated and is open 24-hours a day, 7-days a week including all holidays and during declared States of Emergency.
The Communications Center receives all 9-1-1 emergency and non-emergency phone calls and provides radio dispatching for Police and Fire-Rescue Services Departments. In addition, the Communications Center manages the citywide radio system for all other departments in the City.
The Communications Center is a state-of-the-art facility, using the latest technological advancements in equipment on eight dispatch consoles. All 9-1-1 Public Safety Dispatchers (9-1-1 PSD) are trained in every aspect of emergency communications and work diligently to process emergency and non-emergency calls in a timely and efficient manner.
9-1-1 Public Safety Dispatchers (9-1-1 PSD's) are first responders. 9-1-1 PSD's serve as the first point of contact for the citizens of Boca Raton in need of emergency Police, Fire, Medical or administrative assistance. PSD's are certified in emergency dispatch protocols, which often aid in improved conditions for medical patients and scene safety for Police Services employees.
If you desire to be a part of our team of elite PSD's, and are interested in a life-changing career, we would like to hear from you. You must possess a high school diploma (or GED) and the ability to type at least 30 words per minute; you must successfully pass Criticall (pre-employment testing), an oral board interview, and an extensive background check.
Incident Dispatch Team
The Incident Dispatch Team (IDT) consists of PSD's specially trained to dispatch and track high- priority incidents requiring the SWAT team, the Hostage Negotiations Team, and large-scale City events. PSD's assigned to the IDT must be available for immediate deployment. An IDT PSD acts as the communications liaison to the Incident Commander while in charge of radio communications, resource allocation, incident notifications and reporting. The IDT PSD designation enhances a PSD skill set equipping them with additional multi-level skills considered during career advancement.