COVID-19 City FAQs

UPDATED: May 20, 2020 at 12pm.

View FAQs by category below (alphabetized).

For more information about the State’s Phase 1 Safe. Smart. Step by Step Plan for Florida’s Recovery, view the following documents:

Contact Information


  • Palm Beach County Information and Resources webpage
  • Palm Beach County Information Line (Open Daily 8am - 6pm): 561-712-6400 or email


  • Florida Department of Health Information and Resources webpage
  • For important updates and information on COVID-19 in Florida, text FLCOVID19 to 888-77.
  • COVID-19 Call Center Available 24/7: 1-866-779-6121 or email
  • Report Price Gouging Call: 1-866-9NO-SCAM


  • City of Boca Raton COVID-19 updates
  • Citizens Information Center (CIC): 561-982-4900 open Monday - Friday from 9am - 4pm for questions.
  • Boca Raton Police Services Non-Emergency Number: 561-368-6201 (Please do not call for general questions. Refer to FAQ page below or CIC. Please only call if you require a police officer for a non-emergency situation). 
  1. STATE OF FLORIDA | What does Palm Beach County entering Phase 1 mean?
  2. STATE OF FLORIDA | Is the Governor's Stay at Home Order still in effect for our area?
  3. PALM BEACH COUNTY | How does the County's Safer at Home Order affect me?
  4. ALARM | Who do I contact about alarm registration?
  5. BEACHES | I’m a resident of Boca Raton. How can I access the beach?
  6. BEACHES | What activities are allowed on City beaches in this first phase?
  7. BEACHES | When will beach parks and parking open?
  8. BEACHES | Will my beach permit pass be extended?
  9. BEACHES | When will Bark Beach re-open?
  10. BEACHES | Is the City still monitoring sea turtle nests on our beaches even though they are closed?
  11. BEACH & DOG PARK PERMITS | Can I purchase a beach or dog park permit?
  12. BOATS | Is the Silver Palm Park boat ramp open?
  13. BOATS | Is recreational boating permitted?
  14. BUILDING | Is the City's Building Department still conducting inspections?
  15. BUILDING | Is the City's Building Department open?
  16. BUILDING | Can I drop off new permits at the City's Building Department drop box with plans?
  17. BUILDING | How do I make payments to the Building Department?
  18. BUSINESSES | What businesses are considered essential and allowed to operate? - May 11, 2020
  19. BUSINESSES | My business was impacted by COVID-19, are there resources available?
  20. CAMPS | Will the City still provide camp programs?
  21. CITY COUNCIL | Are CRA, City Council Workshops and City Council meetings being held?
  22. CITY | What City parks and public spaces are open for passive use?
  23. CITY | Is there a curfew in place for the City?
  24. CITY | What if I have additional questions, comments or concerns?
  25. PARKING | Who do I contact about parking enforcement/ticket issues?
  26. PARKS | Are parks open?
  27. POLICE | Is the Police Department open?
  28. POLICE | Is the Police Department doing VIN checks, car seat checks or fingerprinting?
  29. POLICE | How do I get a copy of my police report?
  30. TESTING | Where is the nearest COVID-19 testing site?
  31. TRI-RAIL | Is the City still operating its shuttle service from the Tri-Rail station through the Park at Broken Sound?
  32. TRI-RAIL | What is the current schedule for Tri-Rail?
  33. UNEMPLOYMENT | How can I apply for unemployment due to COVID-19?
  34. UTILITY | Does COVID-19 impact my water/wastewater?
  35. UTILITY | How do I get my water turned off at the meter so I can do a repair?
  36. UTILITY | I’m moving in/moving out, how do I get my water turned on/off?
  37. UTILITY | Who do I contact about my water bill?
View All